Time to pull your act together Betfair

Another race failed to turn in play today, the 14:20 at Bath. This time, excuse the pun, I took  a bath on my P&L.

I think I speak for a very large number of users, not just Bet Angel customers, when I say that Betfair really need to sort our their suspension and inplay process. The whole process, across a number of sports, seems to be in freefall. So many football matches and horse races in the last month have never been turned in play. It’s very frustrating and very costly to users who are relying on the inplay markets, as advertised. One or two glitches here and there can be forgiven, even expected, now and again but the size and scale of the recent problems obviously point to more serious issues.

I don’t know how people can confidently commit capital to markets that are, at best, becoming very erratic. I for one will scale back activity that relies on in-play markets until such time that I have some confidence that the problem is fixed. Part of that confidence will come from knowing what the issue is.

Explaining to customers what is going wrong will help them come to terms with the issues and may be a useful piece of PR. Explaining the issue, one that occurs with such regularity it seems, with the words, ‘Technical issue’ really isn’t good enough in my opinion. So please Betfair, instill some confidence and help us understand what keeps going wrong.

Category: Using Bet Angel